Hello, Camper and Boarding Parents of PVVH!
My name is Kendra, and I am super excited to share that as of September 2021 I became the Kennel Manager for Pioneer Valley Veterinary Hospital. After reacquainting myself with the kennel towards the end of summer 2021, and getting to know our campers as the individual delights they are, I have been enthusiastically sharing my knowledge, skills, and experience with the team to make our day camp and boarding services even more exceptional!
For those who do not yet know me, I have over a decade of experience working with animals both domestic and wild, 3+ years experience in administration, and 14 years experience with customer service and client relations. Prior to moving to Vermont in the beginning of 2021, I had been living in New Mexico where I was working for a wild canid sanctuary. Every day I was caring for wolves, coyotes, foxes, and dingoes as an animal caregiver and as the Grant Coordinator where it was my responsibility to research, pursue, and write grant proposals to secure funds to support the non-profit organization. My life has been dominated by animals, and I would not have it any other way!
Furthermore, I have experience in data and analysis and policy and procedure development, and I have worked alongside and learned from behaviorists and trainers, primarily regarding dogs. My method of choice focuses on positive reinforcement and operant conditioning, keeping in mind that training allows for better communication between human and animal. Trust is key between all parties as well as establishing and respecting boundaries.
Please know that I did not step into the Kennel Manager position lightly nor without supervisory experience. This will not be my first time leading as a manager, and I wish to share that my leadership style is one of transparency, support, and collaboration. I operate with an open door policy, so I encourage anyone to seek me out with questions or concerns. When your beloved pal enters our facility, I intend to treat them as one of my own.
Looking to the future advancement of our day camp and boarding programs, I intend to start by focusing on our organization, safety protocols, and sense of comradery as a cohesive team. We are here first and foremost for the animals in our care, and everything we do will encompass that value. To support the goal of placing every animal’s well-being and happiness first, be on the lookout for more enrichment opportunities and events starting in 2022.
I am so grateful for this opportunity, and I look forward to meeting and working with each of you and your pets! Stay tuned, as I am independently pursuing my credentials to become an Animal Behaviorist, and I cannot wait to offer additional services through Pioneer Valley Veterinary Hospital!